Terms of Service

What Mezzo is

Mezzo is a home-care service for homeowners and property managers, and a business toolkit and marketplace for contractors. Mezzo connects people who need work done with contractors who do it. Mezzo is not a contractor and does not do the work. Contractors on Mezzo are independent businesses, not Mezzo employees, and are responsible for their own work, licences, insurance and taxes.

Your account

• You must give accurate information and keep your sign-in secure. You are responsible for what is done through your account.
• A business account must be created by someone with authority to act for the business.
• You can close your account at any time from Account settings; see “Closing your account” below and the Privacy page.

Contracts and signatures

• When a homeowner accepts a quote, Mezzo writes a home improvement contract between the homeowner and the contractor from that quote. The homeowner reads it, types their name and agrees to sign electronically. A typed name, with the date, time and device details Mezzo records, is a signature with the same effect as a handwritten one. The contractor’s signature is the offer they gave when they sent the quote.
• Homeowners have a right to cancel for any reason until midnight (Eastern time) on the third business day after they sign. Cancelling releases the card hold and refunds every payment. Work cannot be marked as started before that window ends.
• Mezzo provides the contract template and the signing record as a convenience. It is not legal advice, and the contract is between the homeowner and the contractor — not Mezzo.
• A signed contract names the people on it and each of them is entitled to keep a copy, so a contract stays whole after either person closes their account.

Payments

• Payments are processed by Stripe. Mezzo does not store card or bank numbers.
• When a homeowner accepts a quote, Mezzo places a temporary hold on their card for the balance and collects the deposit, if any. The hold is not a charge; it is renewed while the job runs and is charged only when the work is approved, or automatically 30 days after the contractor marks the work complete unless there is an open dispute.
• Homeowners pay the agreed price. Contractors pay Mezzo’s fee, shown to them before they bid, and card or bank processing costs where they apply.
• Refunds follow the contract, the right to cancel above, and the outcome of any dispute.

Invoices, service plans and other payments

• A contractor can send an invoice by link. Anyone with the link can pay it by card or bank through Stripe without an account. Paying an invoice does not create a Mezzo account.
• A contractor can offer a recurring service plan. Nothing is charged until you accept the offer, choose a saved card or bank account and agree to the wording shown. The plan then renews automatically until you cancel. You can cancel at any time from Service plans in your account; cancelling stops every later charge and the plan stays until the end of the period you already paid for. Mezzo does not refund part of a period unless the contractor agrees. If a payment fails, Mezzo tries again up to two more times over about a week and then the plan lapses. The contractor, not Mezzo, provides the service.
• You are never charged more than the price you agreed. Mezzo’s fee is paid by the contractor, and Mezzo adds no surcharge for using a card.

Reviews

After a job each side may review the other. Neither review is shown until both have been written, or 14 days have passed, so neither is swayed by the other. Reviews must be honest and about the job. The person reviewed may answer once. Either side may ask Mezzo to remove a review, and the person who wrote it may ask to withdraw it; a person at Mezzo investigates each request, may ask both sides for their account, aims to decide within a week and tells you the outcome and the reason. Mezzo’s staff may take down a review that is abusive, untrue, about something else, contains personal information or comes from someone with a conflict of interest. A review is not taken down because it is negative or because someone disagrees with it.

Warranty claims, lien waivers and certificates of insurance

• A homeowner can file a claim under a contractor’s workmanship warranty through Mezzo. It goes to the contractor, who is expected to answer within a week. If the contractor declines, stays silent or does not fix it, the homeowner may ask Mezzo’s staff to look. Their decision is a recommendation to help the two sides settle; it is not a court ruling and does not take away anyone’s legal rights.
• A contractor can sign a lien waiver through Mezzo with a typed name. The exact words are kept and cannot be changed. Mezzo provides the form as a convenience; it is not legal advice.
• A contractor can share its verified certificate of insurance by a time-limited link. Mezzo checks the certificate that was uploaded; it does not guarantee any coverage.

Text messages

Mezzo texts you only if you add a US mobile number, switch texts on and agree to the wording shown beside the box. The texts are about your homes, jobs, payments and reminders and are not marketing. Message frequency varies and message and data rates may apply. Reply STOP at any time to stop, START to resume, or HELP for help. Agreeing to texts is not a condition of using Mezzo.

Help from Mezzo’s support team

Mezzo’s support staff cannot see your jobs, payments or settings unless you turn on “Let support look at my account” in your account settings. It lasts the time you choose, they can only look, and each look is written to a log that staff cannot edit.

Licences, insurance and checking them

Contractors must keep their Connecticut registrations, licences and insurance current. Mezzo checks licence numbers against the State’s public registry and shows homeowners what it found and when. The registry can lag behind renewals, so a check is information, not a guarantee, and homeowners should confirm for themselves that a contractor is right for their job. A lapsed or suspended licence, or expired insurance, stops a contractor from sending new quotes; jobs already awarded are not affected.

AI helpers

Some features — drafting a quote from notes, turning a description into a request, answering questions about a home, DIY guidance, reading a label from a photo, reading a scanned document — use an AI model. AI answers can be wrong. Check any AI suggestion, especially anything about safety, gas, electricity or structure, before acting on it, and call a licensed professional when in doubt. An AI-drafted quote never sets a price; the contractor does. Mezzo is not responsible for decisions made on the strength of an AI answer.

Disputes between people on Mezzo

If a homeowner and contractor disagree about the work or the payment, either may use Mezzo’s dispute process, which can hold payment while the matter is reviewed. Using it does not give up any right under Connecticut law, including the right to go to court.

What you must not do

• Use Mezzo to break the law, or to mislead anyone about a licence, price, identity or the condition of a home.
• Take a customer’s payment outside Mezzo for a job found through Mezzo.
• Try to get around Mezzo’s security or other people’s access limits, or overload the service.

Closing your account

When an account is closed, Mezzo deletes its personal data and scrubs names from records shared with other people on a job. A sealed copy of what was removed is kept for six years for disputes and legal requests, then erased. See the Privacy page.

Limits on what Mezzo is responsible for

Mezzo is provided as is. To the fullest extent the law allows, Mezzo is not liable for the work, conduct or products of contractors, for homeowner decisions, or for indirect losses. Nothing here limits any right you have under Connecticut or federal law that cannot be waived.

Changes and contact

We will tell you about material changes to these terms before they take effect. Questions: contact Mezzo support from the app. [Support address and governing-law details to be added once counsel has reviewed this text.]